Privacy Policy - Movers Haringey

This Privacy Policy explains how Movers Haringey collects, uses, stores, shares, and protects personal data. It applies to all Movers Haringey customers in the Haringey area, including individuals who request quotes, book moving services, receive packing support, use storage-related services, or otherwise interact with us in connection with our services. We are committed to handling personal information in a fair, lawful, transparent, and secure manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Personal Data We Collect

We collect only the data that is necessary to provide our services, manage customer relationships, and meet our legal obligations. The type of personal information we may collect includes:

Identity information such as your name, title, and any business or household name you provide.
Contact information such as your address, email address, and telephone number.
Service details such as moving dates, property access details, inventory information, special handling requirements, and instructions relating to the move.
Billing and payment information such as payment status, invoice records, and transaction references.
Communication records including enquiries, service requests, complaints, feedback, and correspondence.
Technical data where relevant, such as IP address, browser type, and basic usage information if you interact with digital forms or services.
Verification and security data if needed to protect against fraud, misuse, or unauthorised access.

We do not intentionally collect special category data unless it is necessary and you have chosen to provide it, or unless we are required to do so for a legitimate business, legal, or safety reason. If such information is shared with us, we will handle it with extra care and only where a lawful basis applies.

2. How We Use Personal Data

We use personal data to deliver our services effectively and to support our business operations. This may include:

providing quotations and confirming bookings;
planning and carrying out moving services;
communicating about schedules, access, and service updates;
handling payments, invoices, and account administration;
responding to enquiries, complaints, and customer support requests;
improving our service quality, training, and operational processes;
maintaining records for legal, insurance, and compliance purposes;
preventing fraud, misuse, and security incidents;
meeting tax, accounting, and other legal obligations.

We only use your data for purposes that are compatible with the reason it was collected, unless we have a valid legal basis to use it in another way. We do not sell personal data.

3. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for each processing activity. We rely on the following bases where appropriate:

Performance of a Contract

We process personal data when it is necessary to provide a quote, accept a booking, carry out a move, manage payment, or otherwise fulfil our service obligations to you.

Legitimate Interests

We may process data where it is in our legitimate interests to do so, provided that these interests are not overridden by your rights and freedoms. Examples include service administration, record keeping, internal reporting, fraud prevention, and service improvement. Where we rely on legitimate interests, we assess the impact on individuals and use only what is necessary.

Legal Obligation

We may process personal data when required to comply with applicable laws, including tax rules, accounting requirements, consumer protection obligations, or lawful requests from public authorities.

Consent

In limited circumstances, we may ask for your consent, for example where processing is not covered by another lawful basis. When consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Vital Interests

In rare situations, we may process personal data where necessary to protect someone’s life or physical safety.

4. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business. These organisations act as processors or, in some cases, independent controllers. We require appropriate safeguards and agreements to ensure data is handled securely and lawfully.

Examples of processors may include:

IT and hosting providers that support secure storage, email, and system maintenance;
payment service providers that process card or electronic payments;
accounting and invoicing providers that support financial administration;
customer management and communication tools used to manage bookings and records;
professional advisers such as accountants, insurers, legal advisers, or auditors where necessary;
subcontracted service partners who assist in delivering moving-related services under our instructions.

We may also disclose personal data if required by law, by a court order, or to protect our legal rights, customers, staff, or the public. Where data is shared outside the UK or EEA, we will use appropriate legal safeguards to protect it.

5. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, insurance, and operational requirements. Retention periods may vary depending on the type of data and the reason we hold it.

Quote and enquiry records may be kept for a reasonable period to manage follow-up, customer service, and business analysis.
Booking, service, and payment records are generally retained for the period needed to complete the service and meet financial or tax obligations.
Complaint and dispute records may be retained for longer where necessary to resolve issues or defend legal claims.
Technical and security records are kept only for as long as needed to maintain system integrity and investigate incidents.

When data is no longer required, we will delete it securely or anonymise it so it can no longer identify you.

6. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure systems, staff training, restricted permissions, and regular review of our internal procedures. While no system can be guaranteed completely secure, we take privacy and security seriously and work to reduce risk at every stage.

7. Your Rights

As a data subject, you have rights over your personal data. Subject to applicable legal conditions, these include:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to ask us to correct inaccurate or incomplete data.
Right to erasure - to ask us to delete your data in certain circumstances.
Right to restriction - to ask us to limit how we use your data in certain situations.
Right to object - to object to processing based on legitimate interests or direct marketing.
Right to data portability - to receive some data in a structured, commonly used format where applicable.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully. We encourage you to raise any concerns so we can address them promptly.

8. Cookies and Similar Technologies

If you interact with our digital services, we may use limited cookies or similar technologies for basic functionality, performance, or security. Where required by law, we will seek consent for non-essential cookies. You can manage your browser settings to control cookies, although doing so may affect some features.

9. Children’s Data

Our services are intended for adults arranging moving services. We do not knowingly collect personal data from children except where it is incidentally included in service-related records and only when necessary for the move or related arrangements. If we become aware that data has been collected inappropriately, we will take steps to remove it where appropriate.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, operational practice, or our services. Any revised version will apply from the date it is issued. We encourage customers to review this policy periodically so they remain informed about how their data is used.

11. Our Commitment to Fair Processing

Movers Haringey is committed to processing personal data in a way that is lawful, fair, and transparent. We aim to collect only what we need, use it responsibly, retain it for no longer than necessary, and respect your rights at every stage. If you are a customer in the Haringey area, this policy describes how your personal data is handled when you engage our services, request information, or otherwise interact with us.

This policy is designed to support privacy protection and responsible data handling for all relevant customers in the Haringey area.