Terms and Conditions for Movers Haringey
These Terms and Conditions set out the basis on which our removal and moving services are provided to customers in the UK. By making a booking with Movers Haringey, you agree to be bound by these terms. They are designed to create a clear and fair agreement covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the service. Please read them carefully before confirming your appointment.
For the purposes of these Terms, the words “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person making the booking or receiving the service. References to house removals, office moves, packing, loading, unloading, and related support services apply whether the booking is made for a domestic or commercial move.
These Terms apply to all bookings made with our Haringey removals service, whether arranged by telephone, email, online form, or through another booking method we may offer. If any part of these Terms is unclear, you should raise it before the booking is confirmed. We may update these Terms from time to time, but the version in force when your booking is accepted will normally apply to that service.
To make a booking with our moving company in Haringey, you must provide accurate details about the move, including the collection and delivery addresses, the date requested, access conditions, the approximate volume and type of items, and any special handling needs. Any quotation we provide is based on the information supplied at the time of booking. If the facts change, we may revise the price, service scope, or timing accordingly.
A booking is only confirmed once we have accepted it in writing or by a clear confirmation message and, where required, any deposit has been paid. Until confirmation is issued, no service date is secured. We reserve the right to refuse a booking where the work requested falls outside our service capacity, where access appears unsafe, or where the customer requests transport of prohibited or unsuitable items.
It is your responsibility to ensure that the person making the booking has authority to do so on behalf of any household, business, landlord, tenant, or other relevant party. By confirming a booking, you warrant that all provided information is true, complete, and not misleading. Movers Haringey is entitled to rely on the details supplied without independently verifying them.
Our quotations may be fixed-price or estimated depending on the information available. If the move is charged on a time basis, the final charge will reflect the actual time spent, including loading, travel between locations where applicable, unloading, waiting time caused by access problems, and reasonable delays outside our control. Any extra services agreed on the day may be charged in addition to the original quotation.
Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment is due according to the invoice or confirmation provided to you. We may request a deposit in advance to secure the booking, and the balance must usually be paid by the end of the service or within the payment period stated on the invoice.
Accepted payment methods may include bank transfer, debit card, credit card, or another method we specify. Cash may be accepted only where agreed in advance. If a payment is declined, reversed, or otherwise not received, we may suspend or withhold the service, retain any deposit already paid, and recover reasonable costs associated with non-payment, subject to applicable law.
Where a deposit has been taken, it is generally non-refundable unless we cancel the booking or fail to provide the service for reasons within our control. Deposits are used to reserve vehicles, staff, and time slots. If the final service cost differs from the initial estimate because the move took longer, involved more items, or required additional work, the customer remains responsible for the adjusted amount.
Cancellations must be made as soon as possible. If you cancel well in advance, we may at our discretion offer a partial refund or permit rescheduling. If you cancel close to the moving date, or if our team arrives and is unable to carry out the work because of access restrictions, insufficient preparation, unsafe conditions, or your failure to attend, we may charge a cancellation fee or the full booking amount where permitted by law and reasonably justified by the loss incurred.
If you wish to reschedule a removal booking, we will do our best to accommodate the new date, but availability cannot be guaranteed. Any change may be treated as a cancellation and rebooking, especially where vehicle allocation or staffing must be revised. We are not responsible for incidental losses arising from cancellation, such as lost rental arrangements, missed deadlines, or third-party charges.
If you are a consumer entering into a contract at a distance, you may have statutory rights under UK consumer law, including the right to receive certain pre-contract information. However, because removal services are usually scheduled for a specific date, the usual cancellation rights for distance contracts may be limited or excluded where the service begins within the applicable legal period and you have requested early performance. These terms do not affect your mandatory legal rights.
Our liability is limited to losses that are foreseeable and directly caused by our breach of contract, negligence, or failure to use reasonable skill and care. We will not be liable for indirect or consequential losses, loss of profits, loss of business opportunity, emotional distress, or any damage arising from inaccurate information supplied by you. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Customers are responsible for packing and securing items unless packing has been expressly agreed as part of the service. Where we provide packing support, we will take reasonable care, but we are not responsible for breakage, wear, or damage to fragile items unless caused by our negligence. You should declare any items that are especially valuable, fragile, antique, sentimental, or difficult to move so that suitable precautions can be considered.
We are not liable for damage caused by unsuitable packing, pre-existing defects, hidden faults, or deterioration in goods, furniture, walls, floors, staircases, lifts, or doors unless the damage is directly caused by our unreasonable conduct. We also do not accept responsibility for items left unsecured, boxes packed by the customer that collapse in transit, or damage caused by overfilled or improperly sealed containers. You should consider arranging your own insurance for high-value goods.
If our team is asked to dismantle or reassemble furniture, disconnect appliances, or carry out similar tasks, such work will only be done where it is reasonably safe and where the item appears suitable for the task. We do not provide electrical, plumbing, or gas installation services, and any connection or reconnection of appliances must be handled by an appropriately qualified professional where required by law. Any instructions given by the customer in relation to lifting or placement are followed at your own risk if they are not recommended by us.
Access, parking, and route arrangements are your responsibility unless we have expressly agreed to manage them. Delays caused by restricted access, parking enforcement, lift failures, unmade roads, blocked entrances, incorrect postcodes, or any other site condition outside our control may result in additional charges. If we are prevented from completing the service because of unsafe access or lack of permission, the booking may still be charged in full or in part.
All waste arising from the move must be handled in accordance with applicable UK waste regulations. If we remove unwanted items, packing materials, or rubbish as part of a moving and disposal service, you agree to provide accurate information about what is to be collected. Waste must not include prohibited, hazardous, or specialist materials unless we have expressly agreed in writing and have the legal authority and resources to collect them.
Under UK waste law, waste transfer and disposal must be lawful, traceable, and properly described. You confirm that any items handed over for disposal are your property or that you have permission to dispose of them. We may refuse to remove items that are contaminated, unsafe, illegal to transport, or subject to special treatment requirements. Where appropriate, we may ask you to separate recyclable waste from general waste before collection.
If hazardous or regulated materials are discovered during the service, including items such as chemicals, asbestos-containing materials, fuel, batteries, medical waste, pressurised containers, or other restricted goods, we may stop work immediately and request that the matter be addressed by a suitably licensed specialist. Any extra costs, delays, fines, or losses arising from undeclared waste are your responsibility where permitted by law and where the issue was caused by your instructions, omission, or misrepresentation.
We may refuse to transport or dispose of items that are illegal, unsafe, offensive, or likely to damage other goods or vehicles. This includes items that pose a fire risk, leak, smell strongly, or may attract penalties from transport or environmental authorities. The customer is responsible for ensuring that all items offered for removal comply with relevant laws, including packaging, labelling, and handling rules where applicable.
You must ensure that the property is ready for the move at the agreed time. This includes arranging keys, lift access, parking permissions, and any building permissions required for loading or unloading. If our arrival is delayed by factors within your control, such as late access to the property, unresolved payment issues, or incomplete preparation, we may charge waiting time or rebooking fees. We may also leave the site if the delay makes the service impractical.
In the event of force majeure, meaning an event outside our reasonable control such as severe weather, accident, road closure, strike, fire, flood, or government restriction, we may postpone, modify, or cancel the service without liability for resulting delay or non-performance. Where possible, we will seek to reschedule the booking, but we are not responsible for losses that arise from circumstances beyond our control.
All property and goods remain your responsibility until loading is completed and after unloading has finished, unless we have expressly accepted responsibility under a separate written agreement. You should check that all items are present before departure and again after unloading. Any claim for missing or damaged goods should be notified as soon as reasonably possible with supporting details, so that we can investigate promptly and fairly.
If a claim is made, you agree to cooperate with any reasonable investigation, including providing photographs, descriptions, purchase information, or other evidence where available. We may inspect the goods, packaging, and relevant location before deciding whether liability applies. No admission of liability will be made unless the facts and applicable law support it. Any settlement, refund, or repair offered will be limited to the extent of our proven liability.
These Terms, together with the booking confirmation and any written quotation, form the entire agreement between you and us for the relevant service. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by either party in enforcing a right shall operate as a waiver of that right.
We may assign or subcontract parts of the service where necessary, provided that we remain responsible for the service delivered under these Terms. You may not transfer your booking or rights under the contract to another person without our prior written consent. Any variation to these Terms must be agreed in writing to be effective.
The service is governed by the laws of England and Wales. Any dispute arising from or connected with these Terms, the booking, the service, or any related invoice will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law grants you the right to bring proceedings elsewhere. If a dispute arises, both parties should first attempt to resolve it in good faith before commencing formal action.
By confirming a booking with Movers Haringey, you acknowledge that you have read, understood, and accepted these Terms and Conditions. They are intended to provide a fair basis for a professional moving service, balanced responsibilities, and compliance with applicable UK law. If you do not agree with any part of these Terms, you should not proceed with the booking.