Movers Haringey Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Haringey provides removal, relocation, packing, transport, and related services. By making a booking or allowing work to begin, you agree that these Terms and Conditions apply to all services supplied to you.

References to we, us, and our mean Movers Haringey. References to you and your mean the customer who books or receives the services, whether as an individual, business, landlord, tenant, agent, or representative.

1. Scope of Services

1.1 We provide domestic and commercial removal and moving services, including loading, transport, unloading, and, where agreed in writing, packing, unpacking, furniture dismantling and reassembly, and storage or interim holding of goods.

1.2 Any description of services given in quotations, correspondence, or advertising is a general guide only. The precise services to be supplied in your case are as stated in our written or electronic booking confirmation.

1.3 We do not undertake specialist removal of items requiring particular licences, permits, or specialist equipment, unless explicitly agreed in advance. This includes but is not limited to hazardous materials, controlled waste, specialist machinery, or items subject to statutory transport controls.

1.4 We reserve the right to refuse to move any item that we reasonably consider unsafe, illegal, excessively heavy, or likely to cause damage to property, vehicles, or personnel.

2. Booking Process

2.1 You can request a quotation by providing details of the collection and delivery addresses, access conditions, property size, list or approximate volume of items, special items, desired dates, and any other relevant information.

2.2 Quotations are based on the information supplied by you. It is your responsibility to ensure all information is complete and accurate. If the information proves to be incomplete or inaccurate, we may adjust the price and schedule, or in serious cases decline or suspend the service.

2.3 A booking is confirmed only when we issue a written or electronic confirmation specifying the date, start time window, and agreed scope of work. Provision of a quotation alone does not constitute a confirmed booking.

2.4 We may request a deposit or full prepayment as a condition of confirming your booking. Any such requirement will be notified to you at the quotation or booking stage.

2.5 You must inform us as soon as possible of any changes to your circumstances that may affect the booking, including change of date, time, addresses, access arrangements, or contents. Changes may affect the price and our ability to carry out the work on the requested date.

3. Access, Parking, and Your Responsibilities

3.1 You are responsible for ensuring suitable access for our vehicles and personnel at both collection and delivery locations. This includes arranging any parking permissions, permits, or visitor passes required by local authorities or building managers.

3.2 Any parking charges, fines, or penalties incurred due to insufficient or incorrect parking arrangements or instructions provided by you will be added to your final invoice and are payable by you.

3.3 You must ensure that all goods are ready to be moved at the agreed start time, unless packing services have been included. This includes proper packing, labelling where appropriate, and disconnection of appliances where required.

3.4 You must remove or secure any fixtures, fittings, or other items that could present a risk to our staff or your goods during the move. We are not responsible for damage arising from unsafe premises, poor access, or structural defects.

3.5 Where you or any third party assists in loading or unloading, such persons do so at their own risk. We accept no liability for injury to persons who are not our employees or contractors, except where required by law.

4. Payment Terms

4.1 Our charges are based on the quotation provided and the confirmed service scope. Prices may be based on estimated time, volume, distance, or a fixed fee, as specified in your quotation.

4.2 Unless otherwise stated, prices are exclusive of any congestion, toll, parking, or similar charges, which will be added to your invoice if incurred.

4.3 We may require full or partial payment in advance of the service date. Any deposit or prepayment will be set out clearly in your booking confirmation.

4.4 All outstanding balances are payable immediately upon completion of the service, unless alternative written payment terms have been agreed in advance. We may refuse to unload goods or withhold delivery until payment is received in full.

4.5 Payment methods accepted will be notified to you at the time of booking. You are responsible for ensuring that any payment method used is valid and has sufficient funds or credit.

4.6 If payment is not made on the due date, we reserve the right to charge interest on the overdue amount at the maximum rate permitted by applicable law, as well as any reasonable administrative and recovery costs.

5. Cancellations and Changes

5.1 You may cancel or reschedule your booking by giving us notice. The amount of notice required and any applicable charge depends on when you inform us, as set out below.

5.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or applied to a future booking at our discretion.

5.3 If you cancel between 7 days and 48 hours before the scheduled service date, we may retain part or all of any deposit, or charge up to 50 percent of the quoted price to cover reserved resources and administrative costs.

5.4 If you cancel less than 48 hours before the scheduled service date, or if we arrive and are unable to complete the work due to your default, we may charge up to 100 percent of the quoted price.

5.5 If you wish to change the date, time, or scope of the service, we will try to accommodate reasonable requests, but this cannot be guaranteed. Changes may result in revised pricing.

5.6 We may cancel or reschedule your booking in circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns, staff illness, or other events of force majeure. In such cases, our liability will be limited to rescheduling the service at a mutually convenient time or refunding any payments received for services not performed.

6. Your Goods and Packing

6.1 You are responsible for ensuring that all items are suitably packed and protected for transport, unless packing services are expressly included in our agreement.

6.2 We are not liable for damage to items that are inadequately packed by you or by a third party not engaged by us. This includes fragile items such as glass, electronics, artwork, or antiques that are not appropriately protected.

6.3 You must not include in the items to be moved any prohibited or dangerous goods, including but not limited to explosives, flammable substances, compressed gases, chemicals, toxic or corrosive materials, illegal items, or any goods that are subject to special transport regulations.

6.4 We may open boxes, containers, or furniture if we have reasonable grounds to suspect that they contain prohibited, dangerous, or illegal items, or where required by law or enforcement authorities.

6.5 You are responsible for checking that nothing has been left behind at the collection address. We will not be liable for any loss arising from items that are missed or overlooked during loading, unless this is due to our proven negligence.

7. Liability and Limits of Responsibility

7.1 We will exercise reasonable care and skill in providing our services. However, our liability to you for loss or damage to goods, property, or for any other loss is subject to the limitations in this section.

7.2 We are not liable for pre-existing damage, wear and tear, or faults in your property or items. You should highlight any existing damage to us before work begins.

7.3 We are not responsible for minor marks, scuffs, or scratches to walls, floors, or paintwork that may reasonably occur when moving large or heavy items through confined spaces, provided we have taken reasonable care.

7.4 Our liability for loss of or damage to your goods, where caused by our negligence, is limited to the reasonable replacement or repair cost of the affected item or items, up to an overall monetary cap which may be specified in your quotation or booking confirmation.

7.5 We are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, loss of enjoyment, or any loss that is not a direct and foreseeable result of our actions.

7.6 We are not responsible for delays, failure to perform, or incomplete services where caused by circumstances beyond our reasonable control, such as traffic conditions, road incidents, extreme weather, strikes, or actions of third parties.

7.7 You must notify us in writing of any visible damage or loss as soon as reasonably practicable and in any event within 7 days of completion of the service. We may not be able to consider claims made outside this period.

7.8 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

8. Insurance

8.1 We maintain insurance policies appropriate to our business, in line with applicable legal requirements for removal and transport operators.

8.2 You are strongly advised to maintain your own contents or business insurance, and to check with your insurer whether your policy covers goods in transit or during removal. It is your responsibility to arrange any additional cover you may consider necessary.

9. Waste, Disposal, and Environmental Regulations

9.1 We are not a general waste disposal provider. Any removal of waste, rubbish, or items for disposal must be expressly agreed as part of the service and may be subject to additional charges.

9.2 Where we agree to remove items for disposal, we will comply with applicable waste and environmental regulations. We will only transport and dispose of waste in accordance with statutory requirements and using authorised facilities or partners where required.

9.3 You must not request or encourage us to dispose of waste or unwanted items in any unlawful manner, such as fly-tipping or using unauthorised locations. We reserve the right to refuse any request that would breach environmental or waste regulations.

9.4 You remain responsible for accurately describing the nature of any waste or items for disposal. If items are later found to be hazardous or regulated waste, you will be liable for any additional costs, charges, or penalties incurred as a result of their proper handling and disposal.

10. Storage and Holding of Goods

10.1 Where temporary storage or holding of goods forms part of the agreed service, we will take reasonable care of your goods while they are in our possession.

10.2 You must not store with us any prohibited, illegal, perishable, or dangerous items. We may inspect, refuse, or arrange for the safe removal of any such items at your cost.

10.3 Storage charges, access arrangements, and notice periods for collection will be set out, where applicable, in your quotation or booking confirmation.

11. Complaints and Dispute Resolution

11.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so that we have an opportunity to address it during the move where practicable.

11.2 If you wish to make a formal complaint or claim, you must provide full details in writing, including your booking reference, dates, addresses, and a clear description of the issue, supported by photographs or evidence where available.

11.3 We will review your complaint and respond within a reasonable timeframe. We may request access to inspect any alleged damage before agreeing to repair or replacement.

11.4 Both parties agree to attempt to resolve disputes in good faith through communication and, where appropriate, negotiation before considering formal legal proceedings.

12. Personal Data and Privacy

12.1 We collect and process personal data only to the extent necessary for quotation, booking, and performance of our services, compliance with legal obligations, and legitimate business interests.

12.2 We will take reasonable steps to keep your personal information secure and to prevent unauthorised access, use, or disclosure, subject to any legal obligations to share information with authorities or regulators.

12.3 By booking our services, you consent to the processing of your personal data in accordance with applicable data protection laws.

13. Amendments to These Terms

13.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking is the version in force on the date your booking is confirmed.

13.2 Any changes to the agreed service, price, or key terms for a specific booking must be recorded in writing or electronic form to be valid.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

14.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide.

By confirming a booking or allowing work to commence, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.